Making a Complaint

If you are not satisfied with any aspect of our service and wish to make a complaint, we will make every reasonable effort to resolve the issue as quickly as possible.

You can make a complaint by contacting any member of our team by phone on 056 770 6551, by email at info@finorfinance.ie, or in writing to our Customer Services Manager at our office address.

If we are unable to resolve your complaint within 5 working days, we will issue a written response and provide regular updates to keep you informed throughout the process.

Our aim is to ensure every customer feels heard, supported and treated fairly and transparently at every stage.

If you remain dissatisfied after our final response, you may refer the matter to the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29.